Free for setup and
Maintenance fee



















Unit Price

(user/month)

13.2

USD

(vat excluded)

Speed of Work

 

speed up

Customer Satisfaction Level



up
Number of Questions



down
Number of using customer

200,000 customers

Number of using customer
+300 businesses

With USD 13.2, you can save 32% Labor Cost.

OQUFIE is available in 4 languagues

Test is provided at free of charge at any time

LanguagesUser LevelTest LinkIDPW
EnglishManager

Click here

itcloudseaen2@onionfive.ioitcloudseaen@2
Staff

Click here

itcloudseaen3@onionfive.ioitcloudseaen@3
VietnameseManager

Click here

itcloudseavn2@onionfive.ioitcloudseavn@2
Staff

Click here

itcloudseavn3@onionfive.ioitcloudseavn@3
IndonesiaManager

Click here

itcloudseaid2@onionfive.io itcloudseaid@2
Staff

Click here

itcloudseaid3@onionfive.io itcloudseaid@3

Languages

English

User Level

Manager

Test link

ID

itcloudseaen2@onionfive.io

PW

itcloudseaen@2

Languages

English

User Level

Staff

Test link

ID

itcloudseaen3@onionfive.io

PW

itcloudseaen@3

Languages

Vietnamese

User Level

Manager

Test link

ID

itcloudseavn2@onionfive.io

PW

itcloudseavn@2

Languages

Vietnamese

User Level

Staff

Test link

ID

itcloudseavn3@onionfive.io

PW

itcloudseavn@3

Languages

Indonesia

User Level

Manager

Test link

ID

itcloudseaid2@onionfive.io

PW

itcloudseaid@2

Languages

Indonesia

User Level

Staff

Test link

ID

itcloudseaid3@onionfive.io

PW

itcloudseaid@3

Function 1: Ticketing System

What is a ticket? : It is the customer’s request
Customer’s requests from all channels such as Twitter, Facebook, Email, etc are named Ticket

Detail Function
Ticket can be managed by classifying into categories such as all tickets, my tickets, group’s tickets, blocked tickets, deleted tickets

Function 2: Ticket Filter

Can search tickets from selected channels such as email, Twitter, Facebook, Google Play, Homepage, etc.

Function 3: Classification of Status

The customer’s requests can be classified into group such as New, In Progress, Pending, Solved, Closed, in order to be processed

Function 4: Classification of Importance level

Based on the importance level, the customer’s requests can be classified into groups such as Full, Low, Normal, High, Urgent to process

Function 5: Batch Reply

In case the same answer needs to be repeated over and over, it can be processed to answer for multiple tickets at once

Function 6: Ticket Translation and Reply Translation

The translation function can be used when receiving requests, or replying in various languages.

Function 7: Personnel Assignment

In case the organization size of the customer center is big, the manager can assign customer’s ticket to each staff

Function 8: VIPs or Blacklist Customers Management

All customers will be automatically classified as normal customers.

Customers requiring special management can be classified and managed as VIPs or Blacklist customers by changing customer information.

Power Function

Function 9: Manage by Business Unit Level


In case there are multiple businesses operated by company or by partner’s company, those businesses can be managed separately by business unit.

It is an amazing feature in which one customer center can manage multiple businesses and partner companies.

Function 10: Build a homepage specialized in customer center

Can build a homepage specialized in customer support that allows to communicate directly with customers for free.

Enhance efficiency of customer center through notices, FAQs, etc.

“Oqupie” is a cloud-based customer support solution.

What kind of services does Oqufie provide?

Interact with customers through various channels

Manage conversations with customers in one webpage

Automate repetitive tasks with customers

What kind of difficulties that Oqupie –
as an IT service helps to solve?

Before using Oqupie service

Difficulities of current customer center

-> Most of customer center representatives are in a situation where they have to check and solve problem arising from every single channel

-> A company managing all channels separately requires a lot of employees for its customer center. : Cost UP

-> Late feedback to customer’s requests.

   :  Customer Satisfaction Down

After using Oqupie service

Service Center staffs can check and solve all problem easier

-> Customer requests from all channels are processed as if they are one request

-> Feedback for all channels are processed as if they are one feedback

Thank you!

Your application is sent successfully.