“Oqupie” is a cloud-based customer support solution.
What kind of services does Oqufie provide?
Interact with customers through various channels
Manage conversations with customers in one webpage
Automate repetitive tasks with customers
What kind of difficulties that Oqupie –
as an IT service helps to solve?
Before using Oqupie service
Difficulities of current customer center
-> Most of customer center representatives are in a situation where they have to check and solve problem arising from every single channel
-> A company managing all channels separately requires a lot of employees for its customer center. : Cost UP
-> Late feedback to customer’s requests.
: Customer Satisfaction Down
After using Oqupie service
Service Center staffs can check and solve all problem easier
-> Customer requests from all channels are processed as if they are one request
-> Feedback for all channels are processed as if they are one feedback